Frequently Asked Questions

SPC (Stone Plastic Composite) and WPC (Wood Plastic Composite) are two types of rigid core luxury vinyl flooring with different core constructions:

To maintain the beauty and longevity of your Stanton carpet:

Regular Maintenance:

• Vacuum at least once a week, more frequently in high-traffic areas
• Use a vacuum with adjustable height settings and HEPA filters
• For loop pile carpets, use suction-only vacuums or turn off the beater bar

Spot Cleaning:

• Blot spills immediately; never rub or scrub
• Use clean white cloths or paper towels
• Work from the outside of the stain toward the center
• Use mild detergent mixed with water for most water-based stains
• For oil-based stains, use a specifically formulated carpet cleaner

Deep Cleaning:

• Have your carpet professionally cleaned every 12-18 months
• Use hot water extraction (steam cleaning) for synthetic fibers
• For wool carpets, use low-moisture cleaning methods

Stanton Decorative Waterproof Flooring (DWF) is designed for easy maintenance, but proper care will ensure it stays beautiful for years:

Daily/Weekly Maintenance:

• Sweep or vacuum regularly with a soft brush attachment
• Clean spills promptly to prevent staining
• Damp mop with a pH-neutral cleaner specifically formulated for vinyl flooring
• Never use steam cleaners on luxury vinyl floors

Protecting Your Floor:

• Use felt pads under furniture legs and protective mats under rolling chairs
• Place entry mats at doorways to reduce dirt and debris
• Avoid sliding heavy furniture across the floor
• Use protective mats in front of sinks and other water sources
• Keep pet nails trimmed to prevent scratches

Proper care for your Stanton area rugs will help maintain their beauty and extend their life:

Regular Maintenance:

• Vacuum regularly using a suction-only vacuum or with the beater bar on the highest setting
• Rotate rugs periodically to ensure even wear
• Shake out small rugs outdoors when possible
• Use rug pads underneath to prevent slipping and provide cushioning

Cleaning:

• Blot spills immediately with a clean white cloth
• For wool rugs, use only wool-safe cleaners
• Have rugs professionally cleaned when they begin to look soiled
• For washable rugs, follow the specific care instructions provided

Storage:

• Clean rugs thoroughly before storage
• Roll the rug with the face side out
• Wrap in breathable fabric (not plastic) to protect from dust
• Store in a cool, dry place

Yes, proper acclimation is essential for optimal performance of your flooring products:

Yes, ordering samples is simple:

Consumer Sample Ordering:

1. Browse products on our website
2. Click the "Request a Sample" button on product pages
3. Complete the sample request form
4. Samples will be shipped directly to your home

We offer 4"x4" samples for most carpet products and 4"x6" samples for vinyl flooring. A nominal fee applies for sample orders, which covers shipping and handling costs.

Delivery timeframes vary depending on the product, quantity, and your location:

Note: These are general estimates. Your authorized dealer will provide you with more specific delivery timeframes based on current inventory levels and manufacturing schedules. International shipping and delivery to remote locations may require additional time.

Ordering the right amount of flooring is critical to your project's success:

General Guidelines:

• For all flooring types, we recommend ordering an additional 5-10% beyond your measured square footage to account for cuts, waste, and pattern matching.
• For complex room layouts or patterned products, you may need to order 15-20% extra material.
• For future repairs, consider purchasing additional material from the same dye lot or production run.

Professional Measurement:

The most accurate way to determine your flooring needs is to have a professional measurement. Most authorized Stanton dealers offer this service:

• They use industry-standard techniques to measure your space accurately
• They account for room irregularities, closets, and other features
• They calculate the optimal layout to minimize waste
• They determine the correct amount of additional materials needed for your specific project

If you believe your Stanton product has a defect covered under warranty, follow these steps to file a claim:

1. Contact Your Dealer: Reach out to the authorized dealer where you purchased your flooring. They will be your main point of contact throughout the claims process.
2. Documentation: Gather your original purchase receipt, warranty information, product details, and photos of the issue.
3. Inspection: In many cases, an in-home inspection may be required to evaluate the condition of the product and determine if the issue is covered under warranty.
4. Claim Processing: Your dealer will submit the claim to Stanton on your behalf. Our warranty department will review your claim and make a determination based on our warranty terms.
5. Resolution: If your claim is approved, we will either repair the affected area, replace the product, or provide a prorated refund depending on the specific circumstances and warranty terms.

While our warranties provide comprehensive coverage for manufacturing defects and performance issues, certain conditions and damages are not covered:

Since Stanton products are sold exclusively through our network of authorized dealers, return policies are generally determined by the individual retailer. However, here are some general guidelines:

Special Order Products:

• Most carpet, rugs, and flooring products are special order items and cannot be returned once the order is placed
• Always confirm measurements and product selections carefully before placing your order
• We recommend ordering samples to verify colors and textures before placing a full order

Samples:

• Sample purchases are generally non-refundable
• The cost of samples may be credited toward your full product purchase at some retailers

Defective Products:

• If a product arrives damaged or defective, contact your dealer immediately
• Do not attempt to install defective products
• Take photos of any damage before contacting your dealer

For most Stanton products, residential warranties are transferable to the next homeowner with certain limitations:

Transferable Warranties:

• Most Stanton residential product warranties can be transferred one time from the original purchaser to a new homeowner
• The warranty remains in effect for the remainder of the original warranty period
• The transfer must occur within the first 5 years of the original purchase date
• Some high-end or specialty product warranties may not be transferable (check your specific warranty documentation)

Transfer Process:

To transfer a warranty to a new homeowner:

1. The original homeowner should provide the new owner with all original purchase receipts, warranty documentation, and care instructions
2. The new homeowner should contact an authorized Stanton dealer within 60 days of the property transfer
3. Complete a warranty transfer form (available from authorized dealers)
4. Submit the completed form along with proof of property transfer and original purchase documentation